Exchanges and Returns

Chain Exchange

If the chain you selected isn't the perfect length or style, you can exchange it. To exchange your Koolaman chain simply print and complete the chain exchange form and return it along wth your chain to us within 21 days of receiving your Koolaman parcel. Chains must be received in new, unworn condition and in their original packaging.

To avoid damage during the postal sorting process, do not send any chains in a standard letter envelope please return in the original box. Customers bear the risk and cost of returning items in the post. Chains will be send using parcel post.

Returns

Due to the personalised and customised nature of our products, we regret that returns or exchanges of hand stamped pieces are not possible except where we have made a spelling error or there is a defect in the product. Koolaman aim to have products of the highest quality, if there are any problems please do not hesitate to contact us. Your statutory rights are unaffected.

Please choose carefully when selecting earrings. For health and hygiene reasons we do not accept exchanges or refunds on these products unless they are faulty.