At Koolaman, we put ourselves in your place.  To give you both exquisite jewellery designs AND superior customer service; because buying a Koolaman gift is an act of love.  We pour as much passion and thought into our customer experience as we do into the making of your piece.

We stand proudly by our beautiful hand stamped precious metal designs so that you can buy with confidence in our commitment to quality, value and service. Each piece is lovingly hand stamped by the team at Koolaman, creating a unique keepsake that can be kept close to the heart and worn every day.  

As you can see from the images on our website, we do not use an engraving machine to line up the characters. We use centuries old artisan techniques of hand stamping precious metals to create a work of art.

Best of all, no two pieces are the same – your gift will be truly unique.  The act of creation by hand, with all the delicate imperfections that add bespoke character, will enhance the unique story and priceless value of your Koolaman piece.

We constantly strive to enhance our service and always welcome feedback. Please refer to our website contact page for details of how to get in touch with us if you have any questions or concerns.
We hope that you are as delighted with the Koolaman buying experience as with your new Koolaman purchase. Thank you.


 Pricing
All prices shown are inclusive of GST and are in Australian dollars (AUD). We reserve the right to change prices without notice.


Delivery
Your bespoke Koolaman order will be shipped anywhere within Australia for a flat rate of $10 using Australia Post parcel post. If you require your order urgently the Express Post option is available for $20 with these orders being hand stamped by the Koolaman team as a priority. All international orders incur a flat rate shipping fee of $30, with the exception of New Zealand orders which incur a flat rate shipping fee of $20.

We will endeavour to hand stamp and dispatch all sterling silver orders within 5 working days on receipt of full payment. Orders from the Hide Collection and Gold Collection will be dispatched within 2 weeks of receipt of full payment. Parcels will be sent Mondays - Fridays and we use Australia Post postage services. If an item is sold out prior to receiving your order you will be notified immediately.

Please note that due to the popularity of our designs during the lead up to Mother's Day, Father's Day and Christmas, we are unable to offer our normal shipping timeframes in these peak periods. Our cut off dates for these occasions will be exhibited on the front page of our website and posted on our facebook and blog.

All pieces are packaged and sent in an elegant Koolaman gift box. If your order is a gift we would be delighted to include a note to your loved one. Simply put the words that you’d like written in the order notes and we’ll ensure that the message is included in your order. We do not include any payment details with orders.
Once an order has been dispatched you will receive an email from Koolaman advising of the Australia Post parcel number. By using this number you can track the progress of your order through the postal system by entering the number in their website http://auspost.com.au/track/


Returns
Due to the personalised and customised nature of our products, we regret that returns or exchanges of hand stamped pieces are not possible except where we have made a spelling error or there is a defect in the product. Koolaman always aim to have products of the highest quality, if there are any problems please do not hesitate to contact us. Your statutory rights are unaffected.


Chain Exchange
If the chain you selected isn’t the perfect length or style, you can exchange it.  To exchange your Koolaman chain simply print and complete the chain exchange form and return it along with your chain to us within 21 days of receiving your Koolaman parcel. Chains must be received in new, unworn condition and in their original packaging. To avoid damage during the postal sorting process, do not send any chains in a standard letter envelope.  Customers bear the risk and cost of returning items in the post.  
An $8 postage and handling fee will apply to exchange the chain as well as any cost difference. Chains will be sent from Koolaman using parcel post.


Gift Certificates
Koolaman printed and electronic Gift Certificates are sold subject to the following terms and conditions:

1.    Gift Certificates are valid for 9 months from date of purchase.

2.    Gift Cards can be redeemed against all products on the www.koolaman.com.au website or in person at any Koolaman pop-up shop.

3.    Gift Certificates are non transferable and may not be returned or redeemed for cash.

4.    If your order total is less than the value of the Gift Certificate a new Gift Certificate will be issued for the remaining balance.

5.    If your order exceeds the value of the Gift Certificate, the remaining balance must be paid with an alternate form of payment.

6.    Electronic Gift Certificates will be e-mailed to the purchaser or recipient as requested once the full order has been processed and payment has been taken. If specifically requested by the purchaser a printed copy of the Gift Certificate will also be mailed to the nominated address.

7.    Koolaman is not liable for delivery of an electronic Gift Card to an incorrect or non-existent email address. This is the sole responsibility of the purchaser.

8.    Koolaman is not responsible if a Gift Certificate is lost, stolen, destroyed or used without permission.

9.    Koolaman reserves the right to cancel a Gift Certificate if we deem such action necessary.

10.    Promotion codes cannot be applied to the purchase of Gift Certificates.

11.    GST and normal shipping costs are applicable on any products purchased with a Koolaman Gift Certificate.


Privacy Policy
Koolaman  will not sell or give your details to a third party. All personal  details provided to Koolaman in the course of your order will be kept confidential.  Periodically we will send newsletters to our valued clients. If you have any questions or concerns please contact us.


How we use cookies
Third party vendors, including Google, show our ads on sites on the internet. Koolaman and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimise and serve ads based on someone's past visits to this website.
We use Cookies for the purposes of conducting Re-marketing Campaigns via Display Advertising.
Visitors can opt out of Google Analytics for Display Advertising and customise Google Display Network ads using the Ads Preferences Manager in your Google account.
Google’s Display Network use the DoubleClick Cookie. You can opt out of DoubleClick cookies by visiting the Google Analytics opt-out browser add-on.


Copyright
All textual content, branding and images displayed on our website are subject to copyright and must not be copied or used without our permission. We actively monitor for unauthorised use of our material, and action will be taken where breach of copyright occurs.


Security
Your payments are processed using NAB Transact, a private and secure payment system that encrypts all credit card details using SSL technology. In line with banking industry best practice, we do not store your credit card details.