Refund Policy

 

Due to the personalised and customised nature of our products, we regret that returns or exchanges of hand stamped pieces are not possible except where we have made a spelling error or there is a defect in the product.

Please choose carefully when selecting earrings. For health and hygiene reasons we do not accept exchanges or refunds on these products unless they are faulty.

 

Koolaman aim to have products of the highest quality, if there are any problems please do not hesitate to contact us. Your statutory rights are unaffected.

 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@koolaman.com.au.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@koolaman.com.au.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items
Due to the personalised and customised nature of our products, we regret that refunds, returns or exchanges of hand stamped pieces are not possible except where we have made a spelling error or there is a defect in the product.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges
Due to the personalised and customised nature of our products, we regret that refunds, returns or exchanges of hand stamped pieces are not possible except where we have made a spelling error or there is a defect in the product.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically provided with a store credit within 10 business days.

If more than 15 business days have passed since we’ve approved your return, please contact us at info@koolaman.com.au.